QRACCESS help: manuals and answers
Video tutorials, step-by-step manuals with real screenshots of the dashboard, the seating designer and ticket sales, and quick answers to the questions people ask before signing up.
Manuals
Written from the product as it actually behaves, with screenshots taken from the English dashboard.
Email & SMTP setup
Configure SMTP to send PDF badges and tickets, with setup sheets for 12 providers (Gmail, Office365, Amazon SES…).
Box office tickets, offline
Selling at the counter on the night while the door runs offline: import the batch of codes in advance so they validate with no network. Includes the trade-off it involves and the rehearsal to run beforehand. Aussi en français.
Dashboard user manual
The complete walkthrough of the web dashboard: groups, attendees, events, scanner users, records and configuration. Start here if you have just created your account.
Venues and seating
Design zones, rows, numbered seats and standing areas, and assign seats to attendees. With real screenshots of the seating designer.
Ticket sales
Ticket types, shifts and quotas, your own payment gateway connected, and the order followed through to the QR code that reaches the buyer.
Cannot find it here?
The FAQ covers how many scanners an event needs, what happens when the door has no signal, how pricing works and where the money from your ticket sales goes.
Prefer watching? The video tutorials walk through the same steps on screen — the complete tutorial is in English, French and Spanish — and the blog answers the questions that come up before an event: scanners, fraud, offline doors.
If your question is not answered on this site, tell us about your event and we will get back to you as soon as possible. If it is urgent, message us on WhatsApp at +34 670 81 46 47 with your details and your urgent question.
More manuals are published in Spanish at qracceso.com and are being translated.