Frequently asked questions
The ones people actually ask before signing up. Short answers, and where the honest answer is "it depends", we say so.
Getting started
Do I need any hardware?
No. Any phone or tablet with a camera works as a scanner. If you already own dedicated scanners we can look at them, but nobody needs to buy anything to start.
How long does it take to set up an event?
About ten minutes for a simple one: create the event, import or register attendees, send badges. A conference with sessions, quotas and numbered seats takes longer, mostly deciding the rules rather than entering them.
Can I try it without paying?
Yes, and without a card. Create an account, set up a test event and scan a badge yourself. Most questions answer themselves in that first ten minutes.
At the door
How many scanning devices do I need?
Count how many people you want to admit in the busiest minute, not in total. One device sustains 15–25 people per minute including the time they spend finding their phone. Divide, then add one.
For 800 people entering over twenty minutes: two devices is tight, three is comfortable.
What if the venue has no signal?
The app validates offline against a local copy and uploads everything when the signal returns. The queue does not stop.
The limitation, stated plainly: while offline, two devices cannot see each other, so the same badge could pass at two separate doors. If that matters, split access by zones.
Can the same QR be used twice?
That is up to you. A badge can be single-use, valid for a set number of scans, or unlimited per day until revoked — for membership cards. When a single-use badge is scanned again, staff get a warning with the time of the first scan and decide.
Someone forgot their badge. Now what?
Search them by name, email or any field you asked for on the form, and let them in from the app. It is recorded like any other entry.
Ticket sales
Do you take a commission on my ticket sales?
No. €0.01 per sale as a platform fee, and nothing else. On a €40 ticket that is 0.025%.
Where does the money go?
Straight into your own Stripe, PayPal, Redsys or CECA account. We never hold it, so there is no payout to wait for.
Can I sell numbered seats?
Yes. Draw the venue with zones, rows and seats; buyers pick theirs, and scanning the ticket highlights the seat on the phone at the door.
What about refunds?
Full or partial, from the panel. A refunded ticket stops working immediately, so a refunded attendee cannot walk in.
Pricing
How is it charged?
Per attendee registered in an event, from €0.20. You buy a balance and spend it across as many events as you run. No monthly fee.
Does an attendee count more than once if they enter several times?
No. Someone entering and leaving four times over three days counts as one.
Does the balance expire?
No. What you do not use stays for the next event.
Data and privacy
Who owns the attendee data?
You do. You can export it at any time, and we do not use it for anything other than running your events.
Where is it hosted?
On servers in the European Union.
Can I delete an event and its data?
Yes, from the panel.
Still not answered?
Tell us about your event and we will answer within one working day — including "you don't need us for this" when that is the truth.