Frequently asked questions

Getting started

Do I need any hardware?

No. Any phone or tablet with a camera works as a scanner. If you already own dedicated scanners we can look at them, but nobody needs to buy anything to start.

How long does it take to set up an event?

About ten minutes for a simple one: create the event, import or register attendees, send badges. A conference with sessions, quotas and numbered seats takes longer, mostly deciding the rules rather than entering them.

Can I try it without paying?

Yes, and without a card. Create an account, set up a test event and scan a badge yourself. Most questions answer themselves in that first ten minutes.

At the door

How many scanning devices do I need?

Count how many people you want to admit in the busiest minute, not in total. One device sustains 15–25 people per minute including the time they spend finding their phone. Divide, then add one.

For 800 people entering over twenty minutes: two devices is tight, three is comfortable.

What if the venue has no signal?

The app validates offline against a local copy and uploads everything when the signal returns. The queue does not stop.

The limitation, stated plainly: while offline, two devices cannot see each other, so the same badge could pass at two separate doors. If that matters, split access by zones.

Can the same QR be used twice?

That is up to you. A badge can be single-use, valid for a set number of scans, or unlimited per day until revoked — for membership cards. When a single-use badge is scanned again, staff get a warning with the time of the first scan and decide.

Someone forgot their badge. Now what?

Search them by name, email or any field you asked for on the form, and let them in from the app. It is recorded like any other entry.

Ticket sales

Do you take a commission on my ticket sales?

No percentage. Each ticket sold becomes an attendee and uses one unit of your balance: a few cents, depending on the volume of attendee credits you buy (€0.20 on the 1,000-attendee package, less on larger ones). It is a fixed amount, not a share of the price. Your payment provider charges its own fees, as with any online sale.

Where does the money go?

Straight into your own Stripe or PayPal account, or your Redsys or CECA merchant account if you bank in Spain. We never hold it, so there is no payout to wait for.

Can I sell numbered seats?

Yes. Draw the venue with zones, rows and seats; buyers pick theirs, and scanning the ticket highlights the seat on the phone at the door.

What about refunds?

Full or partial, from the panel. A refunded ticket stops working immediately, so a refunded attendee cannot walk in.

Pricing

How is it charged?

Per attendee registered in an event, from €0.20. You buy a balance and spend it across as many events as you run. No monthly fee.

Does an attendee count more than once if they enter several times?

No. Someone entering and leaving four times over three days counts as one.

Does the balance expire?

Not at the end of a month. Each top-up keeps your account active for 12 months from that day, and what you do not use stays in your balance for your next events. If 12 months go by without a top-up, the account is not deleted, but it cannot be used until you top up again: the new top-up is added to the balance you had left, and you can use the account from that moment for another 12 months.

Data and privacy

Who owns the attendee data?

You do. You can export it at any time, and we do not use it for anything other than running your events. This is set out in the data processing agreement (GDPR art. 28) included in our terms and conditions (in Spanish).

Where is it hosted?

On servers in the European Union.

Can I delete an event and its data?

Yes, from the panel.

Still not answered?

Tell us about your event and we will get back to you as soon as possible — including "you don't need us for this" when that is the truth. If it is urgent, message us on WhatsApp at +34 670 81 46 47 with your details and your urgent question.